Refund Policy

Last updated: October 5, 2026

1. Digital Services & Subscriptions

BBoxProbe provides a digital Software-as-a-Service (SaaS) product. By subscribing to our service, you gain immediate access to our digital infrastructure and tools.

2. Right of Withdrawal

Purchases are sold through Link (Stripe) as reseller. Your right of withdrawal and any refund under it follow Link's terms, which you accept at checkout.

3. Cancellation Policy

You may cancel your subscription at any time.

• Effect of Cancellation: If you cancel, your subscription will remain active until the end of your current billing period (month or year).
• No Partial Refunds: We do not offer refunds or credits for partial months of service, or refunds for months unused with an open account.
• Plan Changes: When you switch to a higher plan, Stripe credits the unused part of your current plan towards the new one; a switch to a lower plan takes effect at the end of the paid period.
• Account Deletion: If you delete your account, your subscription ends at once and the rest of the paid period is not refunded.

4. Exceptions

We may, at our sole discretion, consider a refund request if:

• There was a technical error in the billing process (e.g., double charge).
• The service was unavailable for an extended period through our fault.

To request a refund under these exceptions, please contact us at office@bboxprobe.com within 7 days of the billing date.